PC & Server Support

Hardware and Software Installation

As well offering the Support Services below we can also install and configure new hardware and software. We can supply / build and install onsite all types of IT hardware from a memory upgrade through to users pc and server builds. We only supply equipment from top suppliers such as Dell, IBM and HP. We can also supply and install printers and other peripherals. Whatever your requirements we can supply the most appropriate and effective solution.

We can supply, install and configure various software and applications such as Operating Systems, Office Productivity Software, Anti Virus etc. If you have an application that needs to be installed then we can install it on servers and user pcs as required.

Whatever your requirements we can supply the most appropriate and effective solution at a price you can afford.

Please contact us to discuss your requirements further.

PC Support

The PC is the users gateway to the data required to run your business as well as giving them the tools to perform their job in an efficient and productive manner. A poorly performing pc can reduce this efficiency and productivity sometimes to nothing. This costs money, can reduce morale and the effects can radiate out from the user for example... the order can't be picked in the warehouse until the order has been entered, but if the order entry person's pc is 'playing up' the orders aren't being entered as quickly as they could so the warehouse staff have to wait.

We'll make sure your users pc's are configured correctly and performing efficiently by ensuring...

The Operating System, for example Windows XP, is configured correctly and no unnecessary processes are impeding performance.
Software patches are applied regularly and in a timely fashion. If there are concerns about the effect of a patch on a particular application, testing can be carried out prior to the patch being applied.
Anti-Virus and Anti-Spyware software is configured correctly and updated regularly to protect the pc against the multitude of threats that exist in todays 'connected' world.
User Applications and access to network services and devices such as printers are configured correctly.
The components that make up the pc for example cd drive, hard drive are configured and functioning correctly. For machines that don't have a manufacturer's service contract we can also provide hardware support.
Any connected devices such as printers etc. are configured correctly and functioning properly.

We can also provide specific application support to your users based on standard applications, for example Microsoft Office. In short we can take care of ALL your pc and user support needs.

With the confidence of knowing that an answer to your question or problem is a quick phone call or email away you can concentrate on running your business rather than worrying whether your users and their pcs will make it through the day...

Various levels of support are available from basic pc only support through to full pc and application support.

Please contact us to discuss your requirements further.

Server Support

Your servers are the main workhorses of your IT system. They provide the services your users need such as E-Mail, Collaborative Tools, Network Applications etc. A poorly configured server can reduce the efficiency of your users and network. We'll make sure your servers are configured correctly and performing at peak efficiency by...

The Operating System, for example Windows Server 2003, and any server applications are configured correctly and no unnecessary processes are impeding performance.
The Operating System and Applications are backed up regularly to ensure your business is protected against server failure.
Software patches are applied regularly and in a timely fashion. If there are concerns about the effect of a patch, testing can be carried out prior to the patch being applied.
Anti-Virus and Anti-Spyware software is configured correctly and updated regularly to protect the Server
For machines that don't have a manufacturer's service contract we can also provide hardware support.

We offer various levels of support from basic server support to a full monitoring service where servers are actively monitored remotely to ensure their optimal performance.

Please contact us to discuss your requirements further.

Support Technologies

We utilise various remote access tools to ensure that we can deal with any issues promptly and without having to travel to site. This saves both time and travel expenses. These tools require a modem connection as a minimum. The configuration of these is included with all support services.